Refund policy

Return & Refund Policy

1. Unopened Items — 30-Day Return Window

If your sofa has not been unboxed, you may request a return within 30 days of delivery for a full refund.

To be eligible:
- All original packaging must be intact and undamaged
- The item must be in the same condition as received
- You must contact us at [your email] before shipping anything back

Once we confirm eligibility, we will provide a prepaid return label. Refunds are processed within 5–7 business days of receiving the returned item.

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2. Opened Items — Final Sale, No Returns or Exchanges

Because our sofas ship vacuum-compressed, the packaging cannot be reused once opened. Once unboxed, the sofa expands to full size and cannot be repackaged for return or exchange.

For this reason, all opened items are final sale — we are unable to accept returns, exchanges, or refunds on any sofa that has been unboxed.

We know this is a firm policy. That is why we offer the following before you order, at no charge:

- Free fabric swatches — feel the material before you commit
- Free sizing consultation — we help you measure your space and doorways
- Full assembly walkthrough — video and step-by-step guide available before purchase

If you have any questions before ordering, please contact us at [your email] — we are happy to help.

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3. Damaged or Defective Items — 2-Year Defect Replacement Guarantee

If your sofa arrives with a manufacturing defect or shipping damage, you are fully covered.

We will send a free replacement part or full replacement at no cost to you. You do not need to return the original item.

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4. Order Cancellations

Orders may be cancelled before shipment for a full refund. Once your order has shipped, the return policy above applies. To cancel, contact us immediately at [your email] with your order number.

Last updated: June 2026